Question 1

How do I book?

Accepted Answer

Inquiries can be made by emailing us at TinyTotsMobilePlay@gmail.com, please include the date, venue location, time, and we will reply within 24 hours. You can also call or text us at (818)741-5040. We require a security deposit to secure the date and package. Deposits are accepted via Venmo, Zelle, Apple Pay or Cash App. The remaining balance is due prior to the start of the party.

Question 2

What is your cancellation policy?

Accepted Answer

You can cancel at any time, however we do ask you let us know as soon as possible. If you already have a reservation with us and you need to cancel, please call/text/email us right away.

Question 3

Is there a delivery fee?

Accepted Answer

We offer free delivery within a 15-mile radius from zip code 91367. Locations outside of 15 miles will have a delivery fee, dependent on address.

Question 4

How does delivery work? Do I need to set it up?

Accepted Answer

No, you do not set up the play area. 😀
We will deliver, set up, and breakdown play equipment. Our setup and removal of the equipment will take about 45 to an hour depending on the package; this is not included in your booked time. Please take this into account when booking venue times. Also please ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee.

Question 5

Do you have insurance?

Accepted Answer

Yes. We carry public and product liability insurance.

We do point out that it is the host's responsibility to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. A liability waiver form will need to be signed prior to the start of the event.

Question 6

What if it rains?

Accepted Answer

The Soft Play Equipment will not be set up outdoors if the weather is forecast to rain or have strong winds, as it will become slippery and unsafe. We will only offer a credit for a future party if the weather turns bad on the day of the event and no alternative indoor location has been arranged.

Question 7

Do you set up in parks/outdoors?

Accepted Answer

Yes. You will need to contact the park in advance to determine the requirements needed to set up. Outdoor set up will require a shaded area or a suitable cover in the form of a party tent, etc, as the equipment will get hot in direct sunlight. Depending on availability, we can provide up to one 10ft x 10ft shade canopy. An additional canopy can be rented for $25, depending on availability. A tarp will be provided but please make sure the ground is flat, well drained, clear from glass and debris. We do not set up on dirt or sand. Additional fees may apply, if we must deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications).

Question 8

What if there is damage to the Equipment during my event?

Accepted Answer

If our Bounce House or Soft Play equipment are damaged due to negligence or preventable circumstances, a repair charge will be incurred. A cleaning charge may also be applied if the items under the general rules are to be found overlooked. The general rules are as follows to ensure your safety and the integrity of our equipment. No shoes (or heels), no food or drinks, nothing that my stain or puncture, no over crowding, no wrestling, no silly string, confetti or glitter, no sand, no face paint. All ball pit balls are to be back inside the ball pit by the time of pick up, or an additional fee may be added. The equipment must not be moved after it's set up.

We want to create a fun but safe and clear experience for all of our little ones and the following of these rules helps enable that. Thank you for your understanding.

Question 9

What are the rules for the soft play area?

Accepted Answer

-Our equipment is for children ages 6 months to 4 years old, the toddler jumper is great for children up to age 8.
-Adults, no sitting on any of the play equipment. This will cause damage and can risk your security deposit.
-No face paint, slime, chalk, markers, crayons, paint, play doh, any other colored objects or any sharp objects are allowed in the soft play area. Damage from any of these can result in the loss of the security deposit. 
-No food, drinks, candy, or chewing gum allowed on the soft play equipment.
-No shoes or heels are to be worn on the soft play equipment. Socks or barefoot only. The equipment is used by young children. We ask that shoes stay off the play area. 
-No Confetti, glitter, or sand on the play equipment. Additional fees will apply if there is confetti, glitter or sand in the play area.
-Soft play equipment must not be moved once set up.

Question 10

What time do you set up?

Accepted Answer

We typically arrive 1-3 hours prior to the start of your party for set up. 
It does depend on the schedule for the day, and we will confirm delivery timing the week of your party. It's important to let us know if your venue has set times for set up and a time to have everything cleared out by.