Frequently Asked Questions
How do I book?
Reservations can be made by emailing us at email@example.com, please include the date, venue location, time, and we will reply within 24 hours. We require a deposit to secure the date, if the deposit is not paid after 3 days, it will be cancelled without notice. Deposits are accepted via Paypal or Venmo. The remaining balance is due prior to the start of the party.
What is your cancellation policy?
Cancellations less than 14 days prior to the event will result in the loss of the deposit.
Do you have insurance?
Yes. However, we do point out that it is the hirer’s responsibility to ensure that there is responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. A liability waiver form will need to be signed prior to the start of the event.
What if it rains?
The Soft Play Equipment will not be set up outdoors if the weather is forecast to rain or have strong winds, as it will become slippery and unsafe. We will only offer a credit for a future party if the weather turns bad on the day of the event and no alternative indoor location has been arranged.
Is there a delivery fee?
We offer free delivery within a 20-mile radius from zip code 91367. Price includes delivery, set-up and pick up. A delivery fee will be charged outside this criteria.
How does delivery work? Do I need to set it up?
No, you do not set up. We will deliver, set up, and breakdown play equipment. Our setup and removal of the equipment will take about 20-45 minutes; this is not included in your booked time. Please take this into account when booking venue times. Also ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee.
Do you set up in parks/outdoors?
Yes. You will need to contact the park in advance to determine the requirements needed to set up. Outdoor set up will require a shaded area or a suitable cover in the form of a party tent, etc, as the equipment will get hot in direct sunlight. Depending on availability, we can provide up to one 10ft x 10ft shade canopy. An additional canopy can be rented for $25, depending on availability. A tarp will be provided but please make sure the ground is flat, well drained, clear from glass and debris. We do not set up on dirt or sand. Additional fees may apply, if we must deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery complications).
What are the rules for the soft play area?
-No face paint, markers, crayons, paint or other colored objects allowed on the soft play equipment.
-No food, drinks, candy, or chewing gum allowed on the soft play equipment.
-No shoes are to be worn on the soft play equipment. Socks or barefoot only. The equipment is used by young children. We kindly ask that shoes stay off the play area. No heels!
-Soft play equipment must not be moved once set up.